Refunds
Fourteen days, no reasons needed. A refund ends the licence and removes your repository access; anything you already shipped stays yours.
Ask within 14 days of your purchase
Email support@chandlery.app from the address you paid with, or open a request from your Polar customer portal. You do not have to explain why.
Polar returns the money
Polar is the merchant of record, so the refund goes back to the card that paid, usually within five to ten business days depending on your bank.
Access is removed and the licence ends
Your invitation to the starter repository is revoked and your licence key is deactivated. You stop using the starter in new work.
What you already built stays yours
Anything you shipped before the refund remains yours to run and to earn from. Nothing is clawed back and nothing is taken offline.
What people ask before buying
- Does the clock start when I pay or when I download?
- When you pay. The 14 days run from the date on your order, which is the date Polar has, so nothing you do or do not download changes it.
- Do I have to explain why?
- No. Email from the address you paid with and say you want a refund; that is the whole requirement. You will not be asked to justify it and nobody will try to talk you out of it.
- What happens to the site I already put online?
- It stays online and it stays yours. A refund ends the licence and takes back your access to the starter repository; it does not reach into your Cloudflare account, your domain or your database, and nothing is taken down.
- It is not working — should I ask for a refund or ask for help?
- Ask for help first: run pnpm support in the project, read what it names, then write to us. Most of what stops a first project has a named cause and an answer, and asking costs nothing — the 14 days run by date, so a few days of getting it working does not use them up.
After 14 days we are no longer able to refund a one-off purchase, because the source has been delivered in full.
Nothing here limits the statutory rights you may have as a consumer where you live.